Shipping Policy

Effective Date: [7/21/2026]

Thank you for shopping with DIME. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, sales, or new product launches, processing times may be longer. We appreciate your patience.

Shipping Times

Estimated delivery times begin after your order has been processed.

• Domestic Shipping: 3–7 business days
• International Shipping: 7–21 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location, shipping method, and the weight or size of your order.

Any available free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Please allow up to 24–48 hours for tracking information to become available after shipment.

International Orders

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

DIME is not responsible for delays caused by customs clearance.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

DIME is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Delayed Packages

If your package appears to be delayed, please first contact the shipping carrier using your tracking number.

If you believe your package has been lost, contact our customer support team, and we will work with the carrier to investigate the issue.

While we will assist where possible, DIME is not responsible for delays or losses caused by shipping carriers once an order has been handed over for delivery.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review your claim and arrange a replacement, exchange, or refund where appropriate.

Split Shipments

In some cases, your order may be shipped in multiple packages due to product availability or warehouse logistics. If this happens, you will receive separate tracking information for each shipment.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be made.