Refund policy

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition.
• All original tags must be attached.
• Items must be returned in their original packaging whenever possible.
• Proof of purchase or your order confirmation is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Gift cards
• Customized or personalized products
• Underwear, swimwear, or other intimate apparel (unless faulty)

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need a different size or color, please contact us to check availability.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective.
• The wrong item was sent.
• The product arrived damaged.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it must follow our standard return process.